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Hotel Policies

Privacy Policy

Based on the Law on Protection of Personal Data Held by Individuals, Casa María Fernanda S.A. de C.V. is responsible for the use and protection of the aforementioned. They will only be used to guarantee the booking and for record-keeping purposes.

Booking Policies

Check-in: 3 pm

Check-out: 12 pm

Guarantee Policy

We accept credit cards to guarantee the booking (VISA, MASTERCARD, AMEX), bank transfers or deposits for the booking total.

Cancellation Policy

Cancellations are free of charge 5 days prior to the date of arrival; 30% of the total amount of the booking will be charged for cancellations 4 to 3 days prior to the date of arrival; 50% for cancellations 2 to 1 day prior to the date of arrival; 100% for cancellations the date of arrival.

No-Show Policy

No-shows are charged 100% of the total amount of the booking.

Additional Guest Policy

A $990 MXN (Sunday to Thursday) or $1390 MXN (holidays, Friday and Saturday) fee will be charged for an additional guest.

Minors Policy

The hotel accepts children ages 12 and up; they are charged as adults.

Pet Policy

No pets are allowed.

Overbooking Policy

If the Hotel cannot offer the accommodation service bought by the customer through INTERNET POWER, the Hotel will find options that are equal or better than the purchased service in order to substitute it.

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