Privacy Policy
Based on the Law on Protection of Personal Data Held by Individuals, Casa María Fernanda S.A. de C.V. is responsible for the use and protection of the aforementioned. They will only be used to guarantee the booking and for record-keeping purposes.
Booking Policies
Check-in: 3 pm
Check-out: 12 pm
Guarantee Policy
We accept credit cards to guarantee the booking (VISA, MASTERCARD, AMEX), bank transfers or deposits for the booking total.
Cancellation Policy
Cancellations are free of charge 5 days prior to the date of arrival; 30% of the total amount of the booking will be charged for cancellations 4 to 3 days prior to the date of arrival; 50% for cancellations 2 to 1 day prior to the date of arrival; 100% for cancellations the date of arrival.
No-Show Policy
No-shows are charged 100% of the total amount of the booking.
Additional Guest Policy
A $990 MXN (Sunday to Thursday) or $1390 MXN (holidays, Friday and Saturday) fee will be charged for an additional guest.
Minors Policy
The hotel accepts children ages 12 and up; they are charged as adults.
Pet Policy
No pets are allowed.
Overbooking Policy
If the Hotel cannot offer the accommodation service bought by the customer through INTERNET POWER, the Hotel will find options that are equal or better than the purchased service in order to substitute it.